返金ポリシー

We want you to love every purchase you make.That's why we offer a straightforward and customer-friendly Return & Exchange Policy. If you're not completely satisfied with your order,we're not completely satisfied with your order,we're here to make things right. Below,we've outlined everything you need to know about returning or exchanging your items.

 

• Key Highlights Of Our Return Policy:

1. Returns Within 30 Days: A return must be initiated within 30 days of placing your order
2. Return Shipping Fee: Original shipping charges are non-refundable.
3. Refund Method: Apply to refund directly and send videos of destroyed products via Contact Box, don't need to resend product to us.Refunds will be issued to the original payment method used for the purchase.
4. Easy Exchanges: If you need a different size or color,we'll help you exchange your item quickly,but the price need to be same as the original.Otherwise,additional chargers may apply.
5. Fast Processing: Most Returns are processed within 5-10 business days after we received your notice.

 

• What You Need To Know Before Returning an item：

To ensure smooth return or exchange process,please keep the following in mind.

Sale or Clearance Items: Products marked as " Sale" or "Clearance" are final and cannot be returned or exchanged.

 

• How to Initiate a Return Or Exchange

Follow these simple steps to start your return or exchange.

 

1. Contact Us: Reach out to our customer service team via email,or click here to request a return authorization.
2. Wait For Confirmation: Once we receive your return,we'll process it within 5-10 business days and notify you of the next steps.

 

• Flexible Exchange Policy: Swap with ease at Chili Case

1. Easy Exchanges Within 30 Days: You can exchange your item within 30 days of delivery.
2. Quick Processing: Most exchanges are processed within 5-10 business days after we receive your return.
3. No Restocking Fees: We don't charger any fees for exchanges (Unless additional shipping fee apply)

 

• How to Initiate an Exchange

1. Contact Us: Reach out to our customer service team via email,or click here to request a return authorization.
2. Wait For Confirmation: Once we receive your return,we'll process it within 5-10 business days and ship the new item to you.

 

• Important Notes About Exchanges

1. Condition of the Item: Items must be unused,in their original packing,and include all tags and accessories.
2. Sale or Clearance Items: Products Marked as " Sale" or "Clearance" are final and cannot be exchanged.
3. Shipping Cost: While the exchange itself is free,customers are responsible for return shipping costs unless the exchange is due to a defect or error on our Part.
4. Availability: Exchanges are subject to product availability.If the item you want is out of stock,we'll issue a refund or offer an alternative.